System Administrator 1- GW7032

Full-Time, Shift Work
Maryland
Posted 2 months ago

Job Features

Job CategorySystem Administrator
DisclaimerTS/SCI Full Scope Poly Required.
RequirementsEvening Shift: Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets . Verify tickets for correct routing and research and reroute incorrectly routed tickets. Update ticket status and provide work documentation on HD and SR tickets. Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out. Perform preliminary categorization of problems. Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team. Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation. Complete required ticket updates and work documentation. Escalate problems or tickets to higher level management when required and/or necessary. Must meet contract level requirements for appropriate position. Must have 1 year of experience in customer service, technical helpdesk, office administration, or project management. Must have excellent customer service and organizational skills. Must have good interpersonal skills and willingness to be a team player. Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure. Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes. Knowledge of or familiarity with the SupportIT database/application is highly desirable. WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired.

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NOTE: An active TS/SCI with Full Scope Polygraph Clearance is required for this position.

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